Refund policy

REFUND POLICY:

CHANGE OF MIND POLICY

Under Australian Consumer Law, you are not entitled to a refund on a product if you change your mind. Please take care in selecting products, as a change in mind is not a refundable event.

You are also not entitled to return a product if you have found a similar product elsewhere cheaper, you have damaged the product or, you decide that you no longer have a use for the product.

Suave Furniture may, in its absolute discretion, permit a change of mind exchange, in limited circumstances, however, we are not legally obliged to do so. Suave Furniture is unable to exchange items that have been used or damaged under our change of mind policy.

 

WHAT IS SUAVE FURNITURE’S REFUND POLICY?

Where it is established that a refund is required to be made to you, your refund shall be processed against the original card/bank account that made the purchase. If the original card/bank account is not available, Suave Furniture shall not be required to make a refund to an alternate card/bank account until such time that the customer satisfies Suave Furniture of the identity of the owner of the product.

Suave Furniture does not cancel order due to delays that our out of our control. Eg: shipping delays, overseas lockdowns, material out of stock.

Special order require a 50% deposit unless agreed otherwise upon time of sale & can not be cancelled in anyway.

It is up to customer to make sure goods have easy access for delivery and fit into there house.

A refund will only be processed once the affected product has been returned to Suave Furniture.

 

WHEN AM I ENTITLED TO RETURN A PRODUCT?

You are entitled to return a product under circumstances where:

• The product/s delivered to you do not correspond with your order; or
• There is a major failure with a product, as defined in the Australian Consumer Law.